Frequently Asked Questions

Purchase at TPAC.org, by phone 615-782-4040, or in person at the TPAC Box Office at 505 Deaderick Street. Visit Box Office Information for details.

Season tickets are available for the HCA Healthcare/TriStar Health Broadway at TPAC series, Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre. Visit Broadway at TPAC for information about Broadway season tickets. For information about season ticket packages offered by our resident companies, visit the websites below:

Nashville Ballet
Nashville Opera
Nashville Repertory Theatre

It means you’ll be unable to see the entire stage from those seats.

We sell these seats because for many fans the limited view is not a problem, and the tickets are clearly labeled at time of purchase (see photo below).  Limited view seating varies event to event and could be something as small as a tiny corner of the stage being blocked from view.  Please call our box office at 615-782-4040 for additional information on limited view seating.

Per ticket handling fees are charged for all tickets purchased by phone or online. As always, tickets purchased in person at the box office do not incur handling fees. TPAC only receives a small percentage of each ticket sold. As a nonprofit, we depend on these fees for maintaining our tech support, phone staff, website, and ticketing software, as well as basic upkeep of the buildings.

Box office window hours:

• Monday – Friday: 11:00 a.m. to 3:00 p.m. CT
• Weekends: Closed

Many shows impose ticket limits to allow as many people as possible to have equal access to seats. This is done as a deterrent to third party vendors, i.e. scalpers, who may purchase large blocks of seats and then resell them online at an inflated cost. The term “household” refers to any shared information on one or more accounts. This includes, but may not be limited to matching names, mailing and billing addresses, e-mail addresses, phone numbers and credit card numbers. Any households that purchase more than the allowed number of tickets may have their order(s) refunded without notice.

There are two ways patrons can receive their tickets:

• Will Call: Tickets selected to be picked up at the venue will be available 60 minutes prior to show time. A valid photo ID must be presented at the time of pick up.
• TPAC Concierge Mobile App: Tickets will appear on the mobile app within 48 hours of show time.

If you have had an unfortunate experience with a third-party vendor (i.e. scalper or broker), contact us or call 615-782-4040 . For more information visit our Buyer Beware information.

To buy tickets for your group or ask questions, visit here.

There are a few telltale signs that your tickets were purchased from a secondary broker:

• Was the confirmation email for your order delivered from No-Reply@TPAC.org?
• Is your order confirmation number comprised of seven (7) digits?
• Were your exact seat locations assigned at the time of purchase?
• Are you able to pull up your order by logging into the TPAC Concierge mobile app using the same email and password used during your purchase?
• Were you told that your tickets would be delivered to the TPAC Concierge app 48 hours prior to your performance?

If the answer to any of these questions is “No,” odds are you did not purchase your tickets through TPAC.

Below are some of the more popular ticket scalping sites:
www.stubhub.com
www.vividseats.com
www.tickets-center.com
www.seatgeek.com
www.eventticketscenter.com
www.tickpick.com
www.ticketsales.co

The tickets you purchased may be valid and will get you into your performance without incident, though you probably paid significantly more than the actual face value.

However, it is not uncommon for counterfeit tickets to be sold through second party ticket brokering sites. If you have been a victim of counterfeit tickets, you should contact your bank for assistance. To report a fraudulent ticket seller and file a complaint, contact the Better Business Bureau by following the link below.
BBB – Better Business Bureau – Online Complaint System

Contact the customer support provided by the website where you purchased your tickets for assistance. TPAC does not mail or email tickets.

When tickets are purchased through a second party, TPAC depends on the seller to provide TPAC Box Office with the buyer’s name and TPAC order number prior to the performance so that we may locate the tickets and place them under the appropriate name. If your tickets cannot be located at will call, contact the customer support provided by the website where you purchased your tickets and request that the seller email the required information to BoxOffice@TPAC.org.

Season tickets may be canceled and refunded in full, provided ALL tickets in the season ticket package are returned to the box office before the first show occurs. Once the first show in the season package has begun, the package cannot be refunded.

I am a season ticket holder, and I am unable to attend my usual performance. Can I exchange my ticket(s)?

Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre season ticket holders can exchange season tickets. When allowed by the touring production, season ticket holders to Broadway at TPAC can exchange their season tickets. To exchange your tickets please call:

• Broadway at TPAC: 615-782-6560
• Nashville Ballet: 615-297-2966
• Nashville Opera: 615-832-5242
• Nashville Repertory Theatre: 615-782-6560

Tickets can only be exchanged for another date of the same performance. Exchanges made week of show, may be limited or not allowed based on tour guidelines.

Each show has its own rules regarding single ticket exchanges. When allowed, tickets can only be exchanged for another date of the same performance. Exchanges made week of show, may be limited or not allowed based on tour guidelines. To find out if your tickets can be exchanged, call 615-782-4040. (All non-season-ticket-holder ticket exchanges carry a $6.00 per ticket exchange fee).

Options for refunds are determined by the show’s producers. For more information, contact the box office at 615-782-4040.

Remember the motto, “The show must go on.” If you anticipate being unable to attend a scheduled performance due to weather, please reach out to us for available options. Refunds are only available when an event has been canceled.

Many performances at TPAC will offer some type of rush ticket. Cost, quantity, students vs. adults, and when rush tickets are available are all determined by each presenting organization. Please call our box office at 615-782-4040 for the most up-to-date information.

Yes, please visit our Group Sales Page for more information.

Every patron must have a ticket, regardless of age. Unless young children are the primary audience, we recommend against bringing babies and young children to our performances. Some shows may have an age limit due to content, and any persons who do not meet the required age will not be allowed entry. For more information, see the show details page for the performance in question, or contact the box office at 615-782-4040.

Yes, gift certificates are available. They may be used for all shows at TPAC in any of our venues.
Purchase Gift Certificates online.  Gift certificates expire 5 years from issue date.

Select the My Account logo at the top right of the home screen in the TPAC Concierge app. Your login is the same login that you use on TPAC.org.

No. If you already have tickets to an event then you already have a login. Use the email address you provided and either the password you created or click “Forgot Password”.

Select Forgot Login under the My Account logo in the top right on the home screen on the app.

Tickets will be available on the TPAC Concierge app starting 48 hours prior to your scheduled event.

Yes. Tickets for most events can be transferred from the TPAC Concierge app starting 48 hours prior to the event.

Select the event from your home screen starting 48 hours prior to the show and click the Send to Friend button at the bottom of the ticket. Then, enter the email address of the person to whom you are transferring your tickets. They will receive the QR codes for the tickets in their email.

Seating charts for Jackson Hall, Polk Theater, Johnson Theater, and War Memorial Auditorium can be viewed on our Seat Maps page. At War Memorial Auditorium, the Tier/Balcony is always seated, and the Orchestra Level changes from Open Floor (standing) to Seated based on the show. For more information about seat locations, call 615-782-4040.

Visit our calendar, which gives you several options for viewing the schedule of performances.

Sign up for StageLinks, our e-newsletter, for information on upcoming shows, discount offers, and breaking news.

Since we hold several different types of performances, the policy for late seating is at the discretion of the production company and varies by show. Some production companies require audience members to “hold” outside the theater until an appropriate time in the performance. We encourage patrons to arrive at least 30 minutes prior to their scheduled performance to avoid frustration.

Run times vary per performance. Please call Patron Services at 615-782-4040 between 10:00 a.m. and 6:00 p.m. for show specific run times.

The time printed on your ticket is the scheduled start time for the show. Doors typically open one hour prior to show. Set times vary. Please note that set times and opening acts are always subject to change. Be sure to join our Facebook event and/or follow us on Twitter for the most up-to-date info.

If the show is designated “18+” or “21+”, you must show a valid, state-issued ID to enter the venue. Underage patrons will be denied admittance, even if accompanied by an adult. A valid, state-issued ID is always required to pick up tickets at Will Call and to purchase alcoholic drinks.

There is no specific dress code. Please wear clothes that make you the most comfortable.

Prohibited items include:

• Oversized bags and backpacks
• Outside food or drink
• Drugs, smoking, or use of vaporizers or e-cigs
• Selfie sticks
• Weapons
• Face paint
• Laptops and iPads
• Musical instruments
• Audio recording devices or professional photography equipment (cameras with detachable lenses).
• Laser pens

Certain shows include additional items, these items will be posted on a sign outside of the venue entrance.

Yes. Beverages, snacks, and specialty items are available for purchase prior to performances and during intermission. Concessions are sold at Center Landing Café between Jackson Hall and Polk Theater and bars in the lobby of each theater.

Yes. We sell wine, beer, and mixed drinks prior to most performances and during intermission. A valid, state-issued ID is always required to purchase alcoholic drinks.

TPAC has followed many NYC Broadway theaters and other performing arts centers in allowing food and drinks purchased in the lobby into the theater. This applies to most shows presented by TPAC. However, this practice may vary depending on the production company’s policy. Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre allow drinks without ice into the theater during their performances, but do not allow food.

TPAC and War Memorial Auditorium are non-smoking facilities and no tobacco products of any kind are allowed. This includes cigarettes, cigars, pipes, chewing tobacco, and vaporizers. Designated smoking areas are located outside each building.

Policies for non-professional cameras and mobile devices vary for each production. For some productions, the use of cameras and recording devices is strictly prohibited by contracts with the performing artists and organizations. Please call Patron Services at 615-782-4040 between 10:00 a.m. and 6:00 p.m. for more information.

TPAC and War Memorial Auditorium accept Visa, Mastercard, American Express, and Discover. Visa and Mastercard debit cards are also accepted. Merchandise areas for some shows only accept cash.

Yes, in the main lobby inside TPAC’s Deaderick Street entrance, or in the lobby of Sheraton Grand hotel nearby.

Restrooms are located on Level G of the Jackson Hall lobby, down one level when you enter the building under the marquee on 6th Avenue. Additional restrooms are in the back of Jackson Hall, down the stairs in the rear Orchestra level. Restrooms are in Polk and Johnson Theater lobbies. Accessible restrooms are in the rear of Jackson Hall for performances in that theater, on Level G of the Jackson Hall lobby, and in the Polk Theater lobby. Restrooms are accessible and can be reached by elevator on the lower level of War Memorial Auditorium.

Wheelchairs are available at no cost for use at any theater at TPAC and War Memorial Auditorium with advance notice on a “first come, first served” basis. To reserve a wheelchair, call 615-782-4087 two days prior to the performance you plan to attend. By calling this number, you may also request assistance from TPAC staff on the curb at the main entrance to TPAC on 6th Avenue.

Yes, TPAC and War Memorial Auditorium are accessible to people with disabilities. We provide services for people with special needs including audio descriptions of select performances – typically the Sunday matinees for Broadway engagements. Get more information about our accessible services including parking, seating, and signed performances for the hearing-impaired. Feel free to call 615-782-6577 to discuss your special needs in advance if your questions are not addressed on this web site.

Yes. Please email lost@tpac.org and give us your name and a detailed message about your item – when you lost it and what performance you were attending. Someone will look for the item and get back to you as soon as possible.

TPAC is located in the James K. Polk Cultural Center at 505 Deaderick Street in downtown Nashville. It’s directly across from Legislative Plaza and one block from the Tennessee State Capitol. Get directions at our Visit page.

Get information on parking nearby.

Valet is provided courtesy of Metropolis for select events at TPAC. The drop-off and pick-up areas are located on 6th Avenue by the marquee entrance near the corner of Deaderick Street. Due to the varied nature of events at TPAC, please call us at 615-782-4040 if you have questions about valet service specific to your event.

The current valet rate is $44. Metropolis will text a link for payment after a patron’s car has been dropped off.  After the performance, patrons should take their claim ticket to the valet stand outside on 6th Avenue for car retrieval. For additional information visit Directions and Parking.

See our comprehensive facility and rental information.

Jackson Hall: 2,472
Polk Theater: 1,075
Johnson Theater: 264
War Memorial Auditorium (open floor capacity): 2,044
War Memorial Auditorium (theatrical seating): 1,661
War Memorial Auditorium (banquet seating): 400

Final Seating Capacity is based on each performance’s technical needs.

Yes, our facilities are available for special use. Visit the facilities and rental section of our site.

PO Box 190660
Nashville, TN 37219

For deliveries:
505 Deaderick Street
3rd Floor
Nashville, TN 37243

615-782-4001

Visit the Careers page on our site.

For information on local auditions, contact our resident companies: Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre. Auditions for Broadway tours are not held at or by TPAC.

Performances with the Season for Young People are not available to the general public. These shows occur during the week and are especially for teachers bringing their students. Please encourage your child’s teacher to select a show and make a reservation; teachers can bring groups as small as 10 students. For security reasons, parents cannot meet their children at the performance. They may only attend as a registered chaperone through their child’s school. From time to time, we are able to open a performance to the public, especially for Regions Free Days or sensory-friendly performances. If you would like to add your e-mail to our notification list, contact our Education Department.

TPAC’s education programs offer opportunities for school teams and individual classes.

In addition, our Broadway at TPAC season and TPAC Presents series both have selections suitable for children. Please check our Events Calendar and call our box office at 615-782-4040 for any questions about age-appropriateness. In addition, each year, one show in our Broadway at TPAC series includes a Kids’ Night on Broadway celebration. It’s a great way for families to experience theatre together at an affordable price.

We choose performances for the Season for Young People through local professional relationships and national and international companies and agencies. We first see many of the productions showcased at IPAY (International Performing Arts for Youth) and PAE (Performing Arts Exchange) conferences.

With advance notice for our school performances, we can provide a variety of accessible services. Our services include assistance upon arrival, accessible seating, audio description, hearing devices, sign language interpretation, and social story supports.

Please check our website for school eligibility and the annual application, generally due in September of each school year. At present, the program is limited to Metro Nashville Public Schools.

We have an extensive adult learner program called InsideOut. This enrichment series takes the audience behind the scenes and includes interviews, performance excerpts, inside looks at production and rehearsal. We host occasional workshops from touring companies. In addition, TPAC offers professional development opportunities for educators.

A student must participate in their school musical, and that school must apply to be included in the Spotlight Awards program. After the Nashville awards ceremony, the winning “Best Actor” and “Best Actress” will go to New York to compete with other students from across the nation.

Arts Education at TPAC encompasses the expanding field of educational practice and research informed by investigations into learning through arts experiences. Our programs include a variety of approaches to use the power of the arts to expand imagination, creativity, knowledge, connection to other subjects, problem-solving, confidence, and collaboration. Arts Integration describes a variety of ways to impact student learning by integrating the performing arts with academic subjects. The combination incorporates the creative expression, methods, inspiration, and motivation of the arts with curriculum content and objectives.

Teaching artists (TAs), also called artist/educators or community artists, are professional artists (performing, visual, literary). They teach and integrate their art form, perspectives, and skills into a wide range of settings. TAs work in TPAC’s arts education programs in various capacities. They are paid professionals who travel to schools for one-time visits, residencies, and after-school programs. TAs also partner with educators; provide professional development; lead school, family, and community workshops; and research, assess, and generate supporting materials. They utilize their expertise in the arts and the creative process with activities and explorations. They tailor these for the participant age group, program goal, setting, and specific educational partnerships.

Contact us and choose the “Education & Community Engagement” option.  We will respond and let you know if there are upcoming opportunities to join our teaching artists faculty.

Our pre-school arts program, Wolf Trap Early Learning Through the Arts, follows a nationally recognized model from the Wolf Trap Institute outside of Washington, D.C. The name comes from the historic land, the Wolf Trap Farm, where the institute and the Wolf Trap National Park for the Performing Arts are located.

TPAC typically donates a pair of tickets from Broadway at TPAC or TPAC Presents shows. If you are interested in securing tickets from Nashville Opera, Nashville Ballet, or Nashville Repertory Theatre, please contact those organizations directly. Due to the high volume of requests, we cannot guarantee a response or status report of your donation request.

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Gifts to TPAC support our cultural outreach and education mission. TPAC’s education programs deliver interactive, impactful experiences in the arts. Your gift helps us propel learning, creative thinking, problem-solving, and confidence that children need for success in school and adulthood. Learn more at Education & Community.

Get more information on ways to support TPAC’s nonprofit mission.